Our friendly staff will meet and greet you and assist you during your stay. Our staff are:
- Mbak Kadek – Supervisor/housekeeping
- Ibu Rai – housekeeping
- Ibu Ayu –housekeeping/cook
- Pak Wayan – maintenance
- Pak Ketut – security
- Pak Nyoman – security
Please note that staff provide house cleaning services, breakfast, maintenance and security services. Hidden Villa and Hidden River Cottage will be cleaned every day. Sheets and towels will be changed every third day.
Staff can also can assist with making arrangements for personal laundry and travel (please see the ‘Getting around’ tab) and help organise spa/massage services, surf school, cooking classes and excursions etc.
Shopping, cooking and babysitting services can be provided for a modest fee. Please contact us for further details.
Please also note that all staff work in both Hidden Villa and the adjoining Hidden River Cottage.
Other things to note:
We love people to come and experience our slice of paradise. We ask that guests treat Hidden Villa/Hidden River Cottage and our Balinese neighbours with the respect they would reserve for their own home and community. This includes turning off ACs, fans and lights etc when not in use and washing sand from feet and legs at the outdoor shower when returning from the beach (sand is the worst thing for the pool). We also kindly ask that guests close windows and doors when not using the rooms.
Smoking is permitted but please outside only.
We respectfully request that guests pay for any items that are damaged or broken by the guests during their stay.
Finally, please also kindly note that we do not have a back-up generator. This generally isn’t a problem as power cuts in the area are quite rare.